Privacy Policy
How we collect, use, and protect your personal information on NaijaGigs
Last Updated: September 2024
Your Privacy Matters
At NaijaGigs, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use NaijaGigs.net ("Platform"). By using our platform, you consent to the practices described in this policy.
1. Information We Collect
Information You Provide
Account Information
- • Full name and email address
- • Phone number (if provided)
- • Profile photo and bio
- • Professional skills and experience
- • Portfolio samples and work history
Transaction Information
- • Payment methods and billing details
- • Transaction history and amounts
- • Job postings and proposals
- • Messages and communications
- • Reviews and ratings
Information We Automatically Collect
- • Device Information: IP address, browser type, operating system, device identifiers
- • Usage Data: Pages visited, time spent, features used, search queries
- • Location Data: General location based on IP address (not precise GPS)
- • Cookies & Tracking: Session data, preferences, authentication tokens
2. How We Use Your Information
Platform Operations
- • Create and manage your account
- • Facilitate connections between clients and freelancers
- • Process payments and transactions
- • Provide customer support
- • Resolve disputes and issues
Platform Improvement
- • Analyze usage patterns and preferences
- • Improve platform features and functionality
- • Personalize your experience
- • Develop new services and features
- • Conduct research and analytics
Communications
We may send you:
- • Account notifications and security alerts
- • Transaction confirmations and updates
- • Platform updates and new features
- • Marketing communications (with your consent)
3. How We Share Your Information
✅ What We Share
- • Public Profile Information: Name, bio, skills, portfolio (visible to all users)
- • Project Information: Proposals, work samples, and communications with clients
- • Reviews and Ratings: Feedback from completed projects
- • Service Providers: Payment processors (Paystack), email services, analytics tools
❌ What We Don't Share
- • Private messages (except for dispute resolution)
- • Payment information and financial details
- • Personal contact information
- • Account passwords or security credentials
- • Private user data with third parties for marketing
⚖️ Legal Requirements
We may disclose information when required by law, to protect our rights, prevent fraud, or ensure platform safety and security.
4. Data Security
🔒 Security Measures
We implement industry-standard security measures to protect your data:
- • SSL encryption for data transmission
- • Secure servers and databases
- • Regular security audits and updates
- • Access controls and authentication
- • Monitoring for suspicious activities
Payment Security
Financial transactions are secured through:
- • Paystack's PCI DSS compliant system
- • Encrypted payment processing
- • Escrow protection for transactions
- • Fraud detection and prevention
Your Role in Security
- • Use strong, unique passwords
- • Don't share login credentials
- • Log out from shared devices
- • Report suspicious activities
- • Keep your contact info updated
Important: While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using best practices.
5. Your Privacy Rights
Access & Control
- • View and update your profile information
- • Download your data
- • Delete specific information
- • Opt out of marketing communications
Account Management
- • Deactivate your account temporarily
- • Delete your account permanently
- • Control privacy settings
- • Manage notification preferences
Data Portability
You have the right to request a copy of your personal data in a structured, commonly used format. Contact our support team to make this request.
⚠️ Account Deletion
When you delete your account, we remove your personal information but may retain transaction records, reviews, and communications for legal and business purposes.
6. Cookies & Tracking Technologies
What Are Cookies?
Cookies are small data files stored on your device that help us provide and improve our services. We use cookies to remember your preferences, keep you logged in, and analyze platform usage.
Essential Cookies
Required for platform functionality, login, and security. Cannot be disabled.
Functional Cookies
Remember your preferences and settings to enhance your experience.
Analytics Cookies
Help us understand how users interact with our platform to improve services.
Managing Cookies
You can control cookies through your browser settings, but disabling essential cookies may affect platform functionality.
7. Data Retention
Active Accounts
While your account is active, we retain your data to provide services. This includes:
- • Profile and account information
- • Transaction history
- • Messages and communications
- • Reviews and ratings
Deleted Accounts
After account deletion, we may retain certain data for:
- • Legal compliance (up to 7 years)
- • Fraud prevention
- • Dispute resolution
- • Business records and analytics
Data Minimization: We only retain data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Third-Party Services
Service Providers We Use
💳 Paystack
Secure payment processing and financial transactions. Subject to Paystack's privacy policy.
📧 Email Services
Transactional and marketing emails. We only share necessary data for email delivery.
Third-Party Links
Our platform may contain links to external websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before sharing personal information.
9. International Users
NaijaGigs operates primarily in Nigeria, but we welcome users globally. Your data may be transferred to and processed in Nigeria or other countries where our service providers operate.
Data Protection
We ensure that international data transfers comply with applicable privacy laws and maintain appropriate safeguards to protect your personal information.
10. Policy Updates
We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify users of significant changes through:
- • Email notifications to registered users
- • Platform notifications and announcements
- • Updates to this page with revision dates
Continued Use: Your continued use of NaijaGigs after policy updates constitutes acceptance of the revised terms. Please review this policy periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
📧 Privacy Inquiries
support@naijagigs.net
Response within 48 hours
Data Requests: For data access, correction, or deletion requests, please include your registered email address and specific details about your request to help us process it efficiently.