Your security is our top priority. Learn how we protect every transaction, user, and project on NaijaGigs.
Bank-level encryption for all transactions
ID verification and background checks
Nigerian support team always available
Every naira is protected with multiple layers of security
Your payment is held securely until work is completed and approved. Freelancers can't access funds until you're satisfied.
Bank transfers, debit cards, and mobile payments all processed through encrypted, PCI-compliant systems.
Advanced AI monitors all transactions for suspicious activity. Automated systems flag and prevent fraudulent payments.
If work isn't delivered as promised, you're eligible for a full refund through our dispute resolution process.
We only work with CBN-licensed payment processors and banks to ensure your money is always safe.
Legal contracts protect both parties. Clear terms ensure freelancers get paid and clients get quality work.
Know exactly who you're working with
All users must verify their phone number and email address before accessing the platform.
Freelancers provide valid Nigerian ID (NIN, Driver's License, or International Passport) for verification.
Portfolio review and skills tests ensure freelancers have the expertise they claim.
For high-value projects, we conduct additional background verification as needed.
Confirmed email address
Confirmed Nigerian phone number
Government ID confirmed
Portfolio and skills assessed
Fair and fast resolution when things go wrong
Submit a dispute through your project dashboard with all relevant details and evidence.
Our Nigerian dispute resolution team reviews all evidence and contacts both parties within 24 hours.
We facilitate communication between parties to reach a mutually acceptable solution.
If mediation fails, our team makes a binding decision based on evidence and platform terms.
Enterprise-grade security protecting your data and privacy
256-bit SSL encryption protects all data transmission
Data stored in encrypted, geo-redundant cloud infrastructure
Granular privacy settings and GDPR compliance
Third-party security audits and penetration testing
Local support team that understands your needs
Instant support through our live chat system. Average response time: 2 minutes.
Start Chat →With industry-leading security and local support, you can focus on great work while we handle your safety.
Questions about security? Contact our security team